How to reach customer support for the SASEA platform.
Email is the primary support channel and the fastest way to get a response.
Phone support is available during business hours for billing questions and account issues. For technical questions, email is typically faster.
Standard response window is one business day, Monday through Friday, 9:00 AM – 5:00 PM Eastern Time, excluding US federal holidays. Urgent production issues are handled outside business hours when possible — flag "urgent" in the subject line of any email about a live outage or data-integrity concern.
For legal notices, paper correspondence, or any communication that requires a physical address:
SAS Energy Analytics LLC
2299 Summer St. #1018
Stamford, CT 06905
United States
SASEA™ is operated by SAS Energy Analytics LLC, a Connecticut limited liability company and wholly-owned subsidiary of Sturm Advisory Services LLC.